Samuel Isichei – Nigeria

Speaker Name: Samuel Isichei
Title: Service Design Expert
Country: Nigeria
Conference Topic: Design Thinking as a  Prerequisite for Delivering Social Good.
Topic Overview: Design Thinking as a  Prerequisite for Delivering Social Good.
Short Profile Bio:

Samuel Onatuga-Isichei is a graduate of the University of London, BSC; Politics and International Relations, a World Bank and British Council development knowledge facilitator with over a decade of experience working with children, young people and the social sector. A former Niger-Delta Amnesty Training program facilitator, who has trained over 1000 ex-militants. A polymath and thought leader He is a fervent believer propagating an understanding of the capabilities of the human mind. In addition, he is also design enthusiasts and seeks to help both private and public sector improve service delivery and consumer/ customer experience via service design. Currently, he serves as the project led for the Lagos State Government of Civic Engagement, where in the last 10 months, he has designed and executed projects that ave directly impacted the lives of over 20,000 people through his iterative service design approach.

As a Service Design expert, he believes that one fundamental requirement for us to be able to achieve holistic development is not merely executing projects that we think the users will like, rather it lies in working the users (the people) to design projects and services that delivers on every touch-point thereby reducing the customer’s pain points and alienation as this process makes room for fast failures and a continuous iteration which ultimately improves the whole customer/user experience which in turn has a positive on social capital and public institutions.